Privacy and Cookies Policy

This Privacy and Cookies Policy explains what personal data may be processed when using the website eutm.com.uafor what purposes such data is processed, to whom it may be disclosed, how long it is stored, and what rights users have in relation to their personal data.

The website eutm.com.ua designed to provide information about intellectual property services, in particular regarding the registration of trademarks and industrial designs in the European Union.

1. Personal Data Controller

The personal data controller for the website eutm.com.ua is:

Individual Entrepreneur Benatov Daniel Emilovych

Postal address: P.O. Box 62, Kyiv, 04116, Ukraine

Email for personal data matters: office@benatov.kiev.ua

2. What Personal Data We May Collect

The website eutm.com.ua and forms associated with it may collect personal data voluntarily provided by users when completing forms on the website or related Google Forms.

Depending on the type of request, the following categories of data may be processed:

• first and last name;
• contact email address;
• phone number;
• company name or individual entrepreneur’s name;
• company or individual entrepreneur’s address;
• country of registration;
• company registration number, VAT, TIN, or another identifier;
• information about business activities;
• information about the intellectual property object in relation to which the user contacts us, such as a trademark, industrial design, etc.;
• information necessary for a preliminary calculation of registration costs;
• bank details, including bank name, BIC/SWIFT and IBAN, where necessary for participation in a relevant programme or preparation of documents;
• documents uploaded by the user, including company or individual entrepreneur registration documents, bank certificates, powers of attorney and other documents necessary for the provision of services;
• technical data related to the use of the website, including cookies, IP address, browser data and device data.

3. Purposes for Which We Process Personal Data

Personal data provided by the user through eutm.com.ua or related forms may be processed for the following purposes:

• reviewing the user’s information request;
• preparing a response to the user’s inquiry;
• preliminary calculation of the cost of trademark or industrial design registration;
• providing preliminary information about services, timelines, costs and procedures for the registration of intellectual property objects;
• further communication with the user regarding their request;
• preparing an agreement, invoice, application to the EUIPO or documents for the SME Fund, if the user decides to order the relevant service;
• checking and clarifying data with the client before signing documents or filing an application;
• performing a service agreement, if such an agreement is concluded;
• maintaining accounting, tax and legal records;
• ensuring the technical operation of the website, protection against spam, abuse and unauthorised access;
• analysing website traffic with Google Analytics;
• sending informational or marketing communications only when the user has given separate consent.

4. Informational Nature of Forms on the Website

Completing and submitting a form on the website or a related Google Form does not in itself constitute the conclusion of an agreement and does not impose any obligation on the user to order a service. Such a submission is treated as an information request or a request for preliminary communication.

If, after such communication, the user decides to order a service, an agreement may be concluded with the user for the provision of consulting, legal, representation or other services in the field of intellectual property.

The contracting party is determined separately depending on the nature of the service, the client’s jurisdiction, and the terms agreed by the parties.

5. Legal Bases for Processing Personal Data

We process users’ personal data only where there is an appropriate legal basis.

Depending on the situation, such legal basis may be:

• user consent — in particular, when the user voluntarily provides data through a form, agrees to receive informational or marketing communications, or gives consent to the use of non-essential cookies;
• steps prior to entering into a contract — when the user contacts us to obtain information, a preliminary cost estimate, consultation or document preparation before potentially ordering services;
• performance of a contract — when the user orders a service and data processing is necessary for the provision of consulting, legal, representation or other services in the field of intellectual property;
• compliance with a legal obligation — when processing is necessary for accounting, tax, financial or other record-keeping purposes, as well as for compliance with legal requirements;
• legitimate interest — for ensuring the operation of the website, protection against spam, abuse and unauthorised access, maintaining business correspondence, preserving communication history, and protecting rights and legitimate interests.

Google Analytics cookies and other non-essential cookies should be used on the basis of the user’s consent where such consent is required by applicable law.

6. To Whom Personal Data May Be Disclosed

Personal data may be accessed by or disclosed only to the extent necessary for the relevant processing purpose to the following categories of recipients:

• authorised members of the Dr. Emil Benatov & Partnersteam, including the Ukrainian and Bulgarian offices, who are involved in reviewing the request, communicating with the user, preparing documents or filing applications;
• official intellectual property authorities, including the EUIPO,where necessary for filing an application, handling a case or carrying out the client’s instruction;
• administrators or operators of relevant electronic filing systems and support programmes, where the user participates in such procedures;
• technical service providers that ensure the operation of the website, forms, email, hosting, analytics, file storage or spam protection;
• Google, where the user completes related Google Forms or where Google services are used on the website, including Google Analytics, Google Drive, Gmail or reCAPTCHA;
• banks or payment service providers, where necessary for making or confirming payments;
• public authorities, courts or other authorised persons, where disclosure is required by law or necessary to protect rights and legitimate interests.

If the user participates in the SME Fund / Ideas Powered for Business procedure or another support programme, the necessary personal data and documents may be transmitted to the EUIPO, or to the relevant electronic systems of such programme.

After such data has been transmitted, the relevant institution may process it as an independent controller in accordance with its own personal data protection rules.

Data provided by the user through Google Forms or other forms is not submitted directly and automatically to official authorities. Before an application or documents are filed, such data shall be clarified and/or confirmed with the client.

7. Personal Data Retention Period

Personal data is stored for the period necessary to achieve the purposes for which it was collected, as well as for the periods required by applicable law.

Data from requests that do not result in the conclusion of an agreement is stored for the period necessary to process the request and conduct further communication, unless longer storage is required to protect rights and legitimate interests.

Client data, agreements, invoices, applications, documents, correspondence, and case materials are stored for the duration of the agreement, and after its termination for the periods necessary for accounting, tax, archival record-keeping, confirmation of services provided, protection of rights and legitimate interests, or compliance with legal requirements.

Data related to informational or marketing communications is stored until consent is withdrawn, the user unsubscribes, or the relevant communication is discontinued, unless otherwise required by law.

Documents and data contained in electronic accounts of official authorities, including those in the field of intellectual property, may be stored in accordance with the rules of such electronic systems and the requirements of applicable law.

8. Cookies and Analytics Tools

The website eutm.com.ua small text files stored on the user’s device when visiting the website.

Cookies may be used to ensure the proper technical operation of the website, protect the website against spam, automated requests and abuse, store certain technical settings, analyse website traffic and improve the website’s structure, content and usability.

The website may use the following types of cookies:

• essential cookies enable the basic functionality of the website, operation of forms, security and protection against technical abuse;
• analytics cookies — help obtain aggregated statistics about website visits and improve the website’s operation;
• technical data related to third-party services — may be processed when using Google reCAPTCHA, Google Forms, Google Analytics or other services necessary for the operation of the website or forms.

At the time of preparing this Policy, the following analytics cookies may be used on the website:

_ga

Provider: Google Analytics
Type: analytics cookie
Purpose: used to distinguish users and collect website traffic statistics
Retention period: up to two years

_ga_2QH8M9BNSW

Provider: Google Analytics 4
Type: analytics cookie
Purpose: used to maintain session state and collect visit statistics
Retention period: up to two years

Analytics cookies are not essential for the operation of the website and are used to obtain aggregated statistics about website visits.

To protect website forms from spam and automated requests, the website may use Google reCAPTCHAWhen reCAPTCHA is used, Google may process the user’s technical data, including IP address, browser data, device data and interaction with the website, in accordance with Google’s own privacy rules.

For certain requests or procedures, the website may use related Google Forms.If a user completes such a form or uploads files through it, the relevant data may be processed by Google services in accordance with their technical terms and privacy policies.

The user may manage cookies through their browser settings, including blocking, deleting or restricting the use of cookies. However, blocking certain cookies may affect the correct operation of the website or some of its functions.

After a cookie banner is implemented, the user will also be able to manage consent for the use of non-essential cookies directly through the relevant settings on the website.

9. Email Newsletters and Marketing Communications

The website eutm.com.ua may provide the option to subscribe to informational or marketing communications related to intellectual property services, registration of trademarks and industrial designs in the EU, changes in the EUIPO practice, useful materials, news and offers from Dr. Emil Benatov & Partners.

To subscribe to such communications, the user may provide their email address, name and other data required by the relevant subscription form.

We send informational or marketing communications only where the user has given separate consent or where another legal basis provided by applicable law applies.

The user may withdraw consent to receive communications at any time, including by following the unsubscribe link in an email message or by contacting us at office@benatov.kiev.ua.

Withdrawal of consent does not affect the lawfulness of personal data processing carried out before such withdrawal.

Third-party email services may be used to organise mailings. In such case, the user’s personal data may be disclosed to the relevant email service provider only to the extent necessary for sending messages and managing subscription and unsubscription.

10. User Rights Regarding Personal Data

The user has rights regarding their personal data as provided by applicable data protection legislation, including the GDPR where applicable.

In particular, the user has the right to:

• receive confirmation as to whether their personal data is being processed;
• access their personal data;
• request correction of inaccurate or incomplete personal data;
• request deletion of personal data in cases provided by law;
• request restriction of processing of personal data;
• object to the processing of personal data in cases provided by law;
• withdraw consent where processing is based on consent;
• receive their personal data in a structured, commonly used and machine-readable format, where applicable;
• lodge a complaint with a competent data protection authority.

To exercise their rights, the user may contact us at office@benatov.kiev.ua.

Before fulfilling a request, we may ask the user to provide additional information necessary to verify their identity and protect personal data from unauthorised access.

We review such requests within the time limits provided by applicable law.

In certain cases, we may be obliged to continue storing certain data where this is necessary to comply with legal obligations, protect rights and legitimate interests, maintain records or preserve case materials

If the user believes that their personal data rights have been violated, they have the right to lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights or with the relevant supervisory authority in their country of residence, where applicable.

11. Personal Data Security

We take reasonable organisational and technical measures to protect personal data against unauthorised access, loss, alteration, disclosure or unlawful use.

Access to personal data is granted only to those persons who need such access to review the user’s request, prepare documents, communicate with the user, provide services or comply with legal obligations.

Technical services of third parties may be used for data processing, including Google services, hosting providers, email services and other tools necessary for the operation of the website, forms, information storage and communication.

However, no method of transmitting or storing data on the internet can be completely secure. Therefore, we cannot guarantee absolute security of data, but we make efforts to ensure its proper protection.

12. Міжнародна передача даних

In the course of providing services or processing requests, personal data may be transferred or made accessible outside the user’s country of residence, including in Ukraine, countries of the European Union and other jurisdictions, where this is necessary to review the request, prepare documents, file an application, communicate with the user or use technical services.

In particular, data may be accessible to authorised members of the Dr. Emil Benatov & Partners team in Ukraine and Bulgaria, and may also be transferred to the EUIPO, or other official intellectual property authorities where this is necessary to carry out the client’s instruction.

Certain technical or contact data may also be processed by service providers used for the operation of the website, forms, email, analytics or information storage, including Google.

In the event of international transfer of personal data, we take reasonable measures to ensure an appropriate level of protection for such data in accordance with applicable law.

13. Complaints and Inquiries

If the user has any questions regarding this Policy or the processing of their personal data, they may contact us at:

office@benatov.kiev.ua

The user also has the right to lodge a complaint with a competent data protection authority in accordance with applicable law.

14. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time, including in the event of changes to the website functionality, connection of new services, changes in the ways personal data is processed, or changes in legal requirements.

The current version of the Policy is published on this page.

Last updated: 29 April 2026.